AOC: Wheel of Change for Organizations: More Details

03Mar07

To create change in organizations, we want to work with all three major components of the Wheel of Change [Wheel of Change for Organizations]:
1. perceptions-emotions-beliefs, which we call Inner Work
2. behavior, which we call Behavior Change
3. external “reality”, which we call, Outer Work

Inner Work:

• vision: working with purpose, vision and mission to energize and unify the organization to prepare for change
• values: clarifying and deepening people’s commitment to their shared beliefs around how to be and act
• open communication: getting people to speak truthfully and open the flow of authentic information within the organization
• team-building: developing trust, respect and community
• ideas: unleashing new perspectives and creativity to help shift existing and limiting beliefs

Behavior Change:

• agreements: making clear agreements around new behaviors
• focus: keeping attention focused on implementing these agreements
• feedback: creating ongoing feedback to promote learning and implementation of new behaviors
• support: providing support for experiments in behavior change: group dialogues, peer coaching, training, etc.
• accountability: making sure everyone, beginning with top leaders, holds each other accountable for living the new behaviors

Outer Work:

• strategies: developing new strategies, allies, resources, etc.
• structures: working with management structures, job descriptions, policies, etc.
• systems: bringing organizational systems such as HR, financial systems and governance into line with the desired changes
• skills: developing the skills needed to support the changes through hiring, acquisitions, trainings & development, etc.
• tools: making sure people have the tools such as software and work processes needed to implement the new directions

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